Warn Industries Wins Better Business Bureau's 2003 Customer Service Award

Clackamas, OR (October 16, 2003) Warn Industries, last week, was among the winners of the 2003 Business of the Year Awards presented by the Better Business Bureau Serving Oregon and Western Washington and sponsored by Enterprise Rent-A-Car.

The company received the BBB's Customer Award, which recognizes exceptional performance in a variety of areas, ranging from operating under a customer service policy, to employee training on customer service, to methods for resolving issues and problems.

"We were delighted to present Warn Industries with the 2003 Customer Service Award", said Erin May, Public Relations Manager, Better Business Bureau Serving Oregon and Western Washington. "The company's approach to customer service should serve as a model for other businesses aspiring to the same level of excellence."

Thomas Giacomini, Warn Industries' Chief Operating Officer, said Warn's mission is 'Never Compromise Customer Trust'. "To ensure we live up to this mission, we train employees extensively on our service practices, we offer generous warranties, and we keep customers up to date on all aspects of the business."

Most importantly, Giacomini, said, "Warn documents, reviews, communicates and acts upon any customer complaint or concern. "This process, along with the periodic customer service surveys we conduct, allows us to stay in touch with customer attitudes, and enables us to continuously respond to customer needs in the most timely and appropriate fashion".

About Warn Industries
Warn Industries is the world's most recognized brand in off-road products such as hub locks and vehicle recovery winches. The company designs, manufacturers and markets a full line of off-road equipment and accessories that enhance the performance of four-wheel-drive vehicles and ATVs. As well, the WARN Commercial (for industrial and military use) and WARN Works (for utilitarian use) brands offer high-performance, quality products for today's hard worker. Warn Industries employs more than 550 people in and around Portland, Ore., and Livonia, Mich. For 50 years, whenever durability and dependability matter most, customers have chosen WARN products. Warn Industries is a Dover Company (NYSE: DOV)

For media inquiries, please contact:
Gary Rubin, PR Manager
503-786-4423
pressinquiry@warn.com

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